Configuring Multi-Facility Practices in MDiTek

MDiTek supports multi-facility setups, allowing clinics with multiple locations to manage providers, scheduling, billing, and reporting across all sites within a single system.

Overview

A “facility” in MDiTek represents a physical clinic location. Configuring multiple facilities allows you to:

• Schedule appointments by location
• Assign providers to specific sites
• Separate billing and reporting per facility
• Improve workflow organization

Step-by-Step Setup

Add Facilities

Go to:

Administration → Clinic → Facilities

1. Click Add Facility
2. Enter:
   • Facility Name (e.g., “Downtown Clinic”)
   • Address and contact information
   • Phone and fax numbers
3. Mark as Active
4. Save

Repeat for each location

Assign Providers to Facilities

Navigate to:

Administration → Users

1. Edit a provider
2. Locate Facility assignment
3. Select one or more facilities
4. Save

This controls where providers can be scheduled

Configure Scheduling by Facility

Go to:

Calendar / Scheduler

• Select facility from dropdown
• Create appointments tied to that facility
• Ensure providers are scheduled only where assigned

Set Default Facility (Optional)

You can set a default facility:

• At the user level (per provider/staff)
• At login/session level depending on configuration

Helps reduce manual selection errors

Configure Billing by Facility

Ensure billing reflects correct location:

• Verify facility is attached to encounters
• Check billing settings for:
  • Tax ID (TIN)
  • NPI
  • Billing address

 Important for claims submission

Use Facility Filters in Reports

Navigate to:

Reports → Financial / Clinical Reports

• Use Facility filter to:
  • View location-specific revenue
  • Track provider productivity per site
  • Monitor patient volume by location

⚠️ Common Issues

• Providers not showing in scheduler → not assigned to facility
• Appointments missing facility → incorrect setup
• Billing errors → wrong facility linked to encounter
• Reports inaccurate → facility filter not applied

🛠️ Troubleshooting Tips

• Double-check provider-facility assignments
• Verify facility is selected during scheduling
• Confirm encounter is tied to correct facility
• Review billing configuration for each location

✅ Best Practices

• Use consistent naming conventions for facilities
• Assign providers only to relevant locations
• Set default facility for users when possible
• Train staff to verify facility during scheduling and billing
• Run reports by facility regularly