Reset & Reactive Button

Reopen & Reactivate resets selected claims back to an editable, unbilled state and returns them to the billing workflow.

Use this when a claim has already been processed or marked billed, but needs to be corrected and worked again.

When to Use It

Use this button if:

• A claim was already billed but contains errors
• You need to make changes to codes, modifiers, or charges
• A claim needs to be resubmitted after rejection
• An encounter is no longer appearing in your billing queue

What Happens When You Click It

For each selected claim, the system will:

1. Reopen the encounter (mark it as not billed)
2. Reactivate it in the billing queue
3. Allow the claim to be edited and processed again

How To Use

1. Go to the Billing Report screen
2. Select one or more claims using the checkboxes
3. Click Reopen & Reactivate
4. Confirm the action when prompted

Important Notes

• You must select at least one claim before clicking the button
• This action does not submit claims — it only prepares them for reprocessing
• Any previous billing status will be reset

Tip

If you only need to mark a claim as “not billed” without reactivating it in the workflow, use the Re-Open button instead.